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J. Jeff Kober
Lead With Your Customer
Lead With Your Customer-In Chinese!
The Wonderful World of Customer Service at Disney
Disney’s Hollywood Studios: From Show Biz to Your Biz
Lessons From Epcot: In Leadership, Business, & Life
Building Customer Loyalty
Managing For Success
Creativity & Innovation
Teamwork & Collaboration
Business Sector Focus
Food & Beverage
Hamburger University at 50
Finally Inside an In-and-Out Burger
Would You Hire This Person In Your Business?
I’m Loving It! Behind the Scenes at McDonald’s Hamburger University
Customer Advocacy in Government
Can Government Act Like the Waldorf Astoria?
Do You Provide Excellent “Crappy” Service?
What Makes Sammamish America’s Friendliest Town?
Caring Until The End
That Alternate Universe Known as Entitlement
Reducing Social Harm in the ICU
The Golden Rule & The Platinum Rule
Nordstrom: The Shoe Fits When It Comes To Great Service
Wowing at Wawa
Do You Remember Super Service?
Harley Davidson: Six Shift Points of Great Customer Service in Retail
Zappos: Would You Hire This Employee?
Being Present To Win
Theme Parks, Zoos & Museums
Disney’s Four Keys to a Great Guest Experience
Customer Advocacy: A Tale of Theme Parks
A Tale of Three Zoos: A Customer Service Case Study
Why Work At Disney? The Disney Difference
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