Our first stop on the 2019 Disney Best Practices Global Tour is the Disneyland Resort. This unique experience offers the opportunity to visit the only park that Walt Disney personally opened to the world. At Disneyland, Walt’s personal touch is throughout, and his mark is tangible. If you love Disney, but you have never been to The Disneyland Resort, this is an absolute on your bucket list. If you’ve been to Disneyland, we promise that the time you spend will be unlike any visit you’ve had before. You will experience the park with new eyes.
Schedule
Day 1: We’ll begin at noon at Disneyland Park with a leadership focus. We’ll walk in Walt’s footsteps and see the powerful lessons of leadership which he demonstrated as well as the work of scores of leaders who have since contributed to the park. Each participant will receive a copy of Disney, Leadership and You. Our focus will be on how you can attain results by working effectively with others. Each attraction and experience we attend will underscore the power of being an effective leader. We’ll conclude with a dinner option where we will discuss those applications for your organization.
Day 2: We’re off to visit Disney California Adventure with a stop at Downtown Disney. In addition to the leadership lessons that can be gleaned there, we will dive into understanding what it takes to engage your employees. We’ll focus on the themes of developing a customer-centric culture throughout the employee experience. We’ll discuss issues related to employee hiring, orientation, onboarding, training & development, communication, accountability & recognition. At key points we’ll look at which of these best practices can be put to work in your organization.
On the afternoon of day 2 we will switch our focus to emphasize the customer experience. Using examples from Disney California Adventure, we will examine what we refer to as the Customer Compass, and explore ways you can better understand customer needs. We’ll showcase what’s known as the Disney’s four keys to a great guest experience and introduce what we refer to as the 6 P’s of delivering a great customer experience. Those concepts will be illustrated in the locations we visit to include the new Pixar Pier. These ideas are showcased in a copy you’ll receive of Jeff’s Wonderful World of Customer Service at Disney. We will finish off the day helping you to translate these concepts back to your own organization.
Day 3: We’re back to Disneyland Park, where we will integrate the concepts of service standards into delivering a great customer experience. We’ll also talk about the realities of providing service recovery when guests are unhappy with their experience. At lunch we’ll tie all of the loose ends together and help you to finalize your action plan for implementing these ideas back home. It’s a focused schedule with learning around every corner. But we assure you that your paradigm of organizational excellence will be shifted.
Your Host
Remember that throughout your experience, you will be joined by J. Jeff Kober. A leader in best-in-business practices at Disney, Jeff has over 20 years experience translating these Disney concepts back to workplaces like yours. You will walk away with an action plan for how you can adopt Disney world-class excellence into the work you do.
Logistics
If you’re not familiar with staying at the Disneyland Resort, allow us to offer you several considerations:
Dates: February 2019. Because this is a West Coast program, most participants will be able to arrive in the morning of the program. This program will be divided into two parts. Participants may choose to attend both parts or a single experience. We’ll spend 2 half-days focused on leadership and employee engagement at Disneyland park. We’ll then move to Disney California Adventure where we’ll experience important insights in providing great customer service.
Length of Stay: We want this program to offer you the flexibility you need. Some want to come earlier or stay longer after the program, so you have that choice. In prior programs we did everything under one umbrella. We give you that choice, especially because some attendees may be coming from the greater Southern California area. It is even possible to stay one day for the program, and not join us both days. Let us know your needs.
Travel: For those coming from outside Los Angeles, there are two major airports. LAX is one of the biggest in the country, and hosts nearly every airline. John Wayne, or SNA, is much closer. Either way, unless you have other plans in Los Angeles, we suggest you obtain a chartered bus or Uber, as you will probably have no need for a vehicle during your stay, and traveling on the freeways of Los Angeles is not for the faint of heart.
Hotel:Through Exclusive Travel by David we offer a great rate at the Four Points by Sheraton, which is a 10 minute walk from the entrance to the Resort. Your host will be here, and the walk to the main entrance to the park is only 10 minutes away, allowing you to not need transportation to and from your hotel. That said, there are many options for your hotel stay, to include resort hotels on Disneyland Resort property. David can help you in navigating those choices.
Food & Beverage: All meals are your responsibility, but know that we will be dining together at key points. Please let us know if you have any food allergies or special needs. The great news is that Disney is very good at addressing unique needs, but we will make doubly sure that we are at locations that best accommodate you. Breakfast and lunch will be counter-service experiences. Dinner will be at a table-service or buffeteria-style location.
Ticketing: You are responsible for your ticket. For purposes of attending the conference, you will need a 3-day pass. It does not need to be a park hopper, but we do request that you get the MaxPass option, which allows you enormous ease in obtaining FastPasses throughout your stay. Again, please see Exclusive Travel by David for help in getting this squared away.
Investment:U.S. $800 for each single part. $1500 for both parts combined. Included in this is a program workbook, as well as two books. Payment must be made to guarantee your seat in the program. We accept checks, cashier checks, Pay Pal and credit card.
Next Steps
If you wish to join us, please share with us your interest here, or call Jeff at 407-973-3219. We emphasize that the class is small. Our intention is to provide the most 1:1 time possible to discuss the challenges you face in your business and to identify possible solutions for taking your organization to the next level. This experience is powerful, with possibilities for you back home that are tangible and attainable. Join us!
Note: Disney Best Practices Global Tour is part of Performance Journeys. It is not related or sponsored by the Walt Disney Company.
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