Managing For Success

Beyond our successful Leadership In Excellence program, we often get requests to provide basic management skills to new managers or to those who are needing something more foundational. Our Managing for Success program includes the following topics:

Getting Down To Work

This unit is about planning your work, and working your plan. Included are the following topics:

• Setting S.M.A.R.T. Goals
• Managing Your Time. Managing Your Priorities
• Making Decisions and Following Through
• Project Management Basics
• Aligning Your Work With Others

Working 1:1 With Team Members

It’s important that managers fully utilize the employees that they are responsible for. Here we look at the following:

• Hiring & Training Fundamentals
• Setting Clear Work Expectations of Employees
• Providing Support & Feedback
• Interviewing People
• Recognizing the Work of Others

Working With The Entire Team

The success of a department is based on how effectively the team works together. Managers must orchestrate the work of those teams. That includes looking at the following:

• Organizing Your Team
• Team Dynamics
• Engaging The Team
• Solving Team Problems
• Building on the Strengths of Others

Managing Conflict

While conflict happens, and managers need to know what they can do to proactively prevent it from becoming a bigger conflict, as well as know how to respond when it does fire up. That involves looking at the following:

• Types of Conflict
• Preventing Conflict
• Do’s and Don’ts in a Conflict
• Overcoming Objections
• Working With The Attitude of Others
• Managing Stakeholders and Getting People to “Yes”

Communicating With Others

Being an effective communicator is essential to being an effective manager. The following examines what that requires:

• Who, What, When, Why & How of Communicating With Others
• Aligning With Your Supervisor
• Collaborating With Other Teams
• Listening to Others
• Holding a Meeting
• Making a Presentation